Aa we all know that there are two types of services that we can render from our environment
- Tangible:-which can be seen or touched
- Intangible:-which cannot be seen or touched but can only be felt
By the above explanation, we can surely say that business services are intangible in nature. They cannot be produced in a production house nor there can be any type of stock or inventory. Services cannot be stocked or stored in warehouses or godowns. Hence it is proved that services are manufactured and consumed by the consumer at the time of its production simultaneously
The main motive of business service is to run the business successfully in the market. These services are perishable in nature or it can be said that they are intangible in nature and mostly heterogeneous Service can only be rendered when there is participation from both the parties i.e the consumer and the service provider
When any lawyer, doctor, or teacher gives it services to its clients, patients,s or students they do not transfer their possession to the service rendering person. The transfer of ownership does not take place
“A very good definition is being provided by Philip Kotler i.e A service is an act of performance that one party can offer to another that is essentially intangible and does not result in the ownership of anything. Its production may or may not be tied to a physical production”
Types of Business Services
Let us begin the detailed study of business services
Communication is an art of exchanging ideas, facts, information, knowledge, from one person or entity, or organization to another.
The passing of messages or information with the help of some medium is termed as communication. It is a simple learning process where after learning the transfer process gets started between the slender and the receiver. After receiving the message from the sender the receiver act further on his/her following terms For the better part of every day we are communicating with each other. Whether it’s the speech you deliver in the boardroom, the level of attention you give to your spouse when they are talking to you, or the look that you give to the cat while passing by her side it all means something.
While we say the word ‘communication’
What do you think of it?
What comes to our mind?
Many people will think about the spoken word. People who all are hearing or listening might think of sign language. People who are visually impaired might think of braille as well as sounds
In this further section, we will explore the different ways in which we communicate.
What is communication?
The dictionary defines communication as “the imparting or interchange of thoughts, opinions, or information by speech writing or signs( Random House Dictionary, 2009 )
It is also defined as “means of sending messages, orders, etc including telephone, television, telegram, radio and in biology as an “activity by one organism that changes or has the potential to change the behavior of other organisms. There can be many impacts on your life such as
- Level of stress
- Relationship with others
- Level of satisfaction with your life
- Ability to meet your goals and achieve your dreams
- Ability to solve problems
How do we communicate?
We communicate in three major ways:
Other factors in communication
Understanding communication barriers
- LANGUAGE BARRIERS
- CULTURAL BARRIERS
- TIME AND PLACE BARRIERS
Speak like a STAR
Following are the various types of communication:
- I]Postal services
- II]Modern means of communication
In India postal service comes under the department of post and telegraph which is part of the ministry of communication and information and technology. The world’s largest postal network in the world covers 1,54,965 post offices
JUST TO KNOW
Currently, approximately 5.88 lakhs employees are working with the Indian postal service. India has the largest postal network in the world with 1,54,965 post offices as on ( 31.03.2017 ) of which 1,49,067 are in rural areas. If we see the calculated average, a post office serves as an area of 21.56sq km and a population of 7753 people.
Types of postal service
- 1)Mail services
- 2)Skilled postal services
- 3)Money remittance services
This communication takes place on a certain sheet of paper with prescribed sized folding.
This inland letter card is used to send or post letters covering only India i.e within the country’s border.
The written part of the letter is nicely folded and sealed under their common seal and stamp. But on the visibility of the receiver. By reading the above we can say that the letter is dealt as a confidentiality element.
Even in this form the message which is being sent is confidential as well as enclosed with cheques, photos, resumes, etc. Its gives 100% security of documents and confidentiality of messages
Parcel post services take the guarantee to parcel it with size and weight can be sent across the country as well as outside the country. It handles both state snd international parcels delivery. Anything can be sent in parcel except for the prohibited items extra charge is being paid of insurance. If the parcel is being lost or vanished while dispatching the post office pays the insured amount.
Printed books, magazines, journals, etc can be sent through book posts. For each book post parcel/ packet it is necessary to mention “Book post” on the faces of the packet or parcel.
>Skilled Postal Services
This type of service provides a complete mailing solution right from mail preparation till the time of mail delivery for both the companies, whether small or large. The customer chooses from a range of cost-effective and professional level of mailing services which includes printing, collating, inserting, sealing, and addressing to meet their specific business needs
Logistics post gives organizations or entity a cost-effective and efficient solution which handles the whole value chain from collection to storage to transmission to distribution across the country.
☆bill mail service
As we all know communication takes place in everyone’s day-to-day life and in every business aspect and different departments. In nature of financial statements, bill, monthly accounting bills, Balance sheet, profit and loss appropriation a/c any such items of same nature can be posted by a service provider to customers at least once in 90 days under this service
>Money Remittance Services
☆Electronic money transfer(eMO)
An electronic money order is an order by the post office for making the payment of a sum of money to the person whose name is mentioned in the money order. A “payee” is the person named in the money order to whom the money has to be paid the main advantage of using this postal service i.e (eMO) that the money is been sent to the person’s house or to his place of stay
☆Instant Money Order(IMO)
India post presents instant money order (IMO) the instant online money transfer i.e instant, reliable, convenient, affordable, to any person. It is a web-based money order. One can transfer a minimum of ₹1000/- to a maximum of ₹50,000/- from the designated IMO post office. It is simple to send and receive money
☆International money transfer
In this, the money is transferred internationally transferring personal remittance from abroad to beneficiaries located anywhere in India. International money transfer enables 195 countries and territories to India
Modern Means Of Communication
An individual or a company that is responsible for exchanging the items between two or more parties is known as courier services.
Courier services are completely different from ordinary mail services by features such as speed, security, tracking, signature, and swift delivery times
The internet ( interconnected network ) is the global system of interconnected computer network that use the Internet protocol suite(TCP/IP) to link up the devices worldwide
In this, the network consists of private, public, academic,
business, and government networks of local to global escape, linked by a broad array of electronic, wireless, and services such as the inter-linked hypertext document and application of the www( world wide web) electronic mail and sharing of files
Electronic mail ( email or e-mail ) is a mode of exchanging mail between people using electronic or android devices.
The main function of e-mail is servers accept, forward, deliver, and store messages. Neither the users nor their computers are required to be online simultaneously; they need to connect only briefing, typically to a mail server or a webmail interface for as longest it takes to send or receive a message.
Warehouse refers to the storage of goods, stock, or inventory and contains all those activities which are interconnected with storage and preserving of goods. It is the mode of storing goods. The goods can be kept in the warehouse from the time of production till the time of consumption
Functions of warehousing
This is the first and very basic function of warehousing. The excess amount of goods produced in the production house can be stored in the warehouse till the need arrives. They can be taken out of the warehouse at the time of need by the consumer
Warehouse plays an important role in the process of price balancing In the warehouse large inventory of goods is kept whenever there is a shortage in the market, goods can be immediately taken out from the warehouse and start supplying which helps in price balancing to avoid a rise in price due to demand and supply differences
When the goods are stored in the warehouse there are many chances that the goods may get theft, loss by fire, deteriorating can take place, etc. They are constructed in such a way that the risk factor gets minimal. They have to take affordable and reasonable care of the goods and safeguard them against all the risks involved in it. If any loss occurred or goods are damaged or destroyed because of any reason warehouse keeper shall be liable to the owner of the goods.
Loans and advances can be taken from the warehouse keeper or from any financial institution or bank. In this situation, warehousing acts as a source of finance for businessmen for operating and meeting their business needs of operations
The warehouse can now afford the packing of goods in the warehouse itself before the dispatch of goods. The packing includes any kind of goods with different size can be packed and grading can be done on it.
The warehouse provides a transportation facility to the bulky depositors. It creates transportation from the point of production to the place of consumption wherever it is located
Types of warehouse
- I]Private warehouse
- II]Public warehouse
- III]Bonded warehouse
- IV]Cold storage warehouse
Private warehouses are owned and operated by large producers and manufacturers and merchants to fulfill their own storage needs. A big manufacturer or wholesaler may have a network of his own warehousing in different parts of the country including district/ state/ national
In a public warehouse, the warehouse is provided to the general public storage facility is provided for a certain time with certain charges.
It works under the guidance of the government with there rules and regulations made by them have to be followed. The warehouse is well constructed with safety measures opted to ensure the safe custody of goods
In a bonded warehouse, they have licensed approval by the government to accept imported goods for storage until the payment of customs duty. If any importer is unable or unwilling to pay customs duty immediately after the arrival of goods he can store the goods in a bonded warehouse
COLD STORAGE WAREHOUSE
Cold storage warehouse provides facilities for perishable commodities or goods like fruits, flowers, vegetables, dairy products, etc. In a cold storage warehouse, the goods are stored or refrigerated at very low temperature where the goods are secured and loss of goods are at less risk-bearing factor. International trade has become possible due to this warehouse